DELIVERY COST

KONTAINER COPENHAGEN has free shipping within EU. Regardless of price, size and weight.

Non-EU countries & rest of the world: only 20 EUR

We ship all packages with GLS parcel carrier in EU. In Denmark your package will be delivered to your nearest GLS Parcel Shop, while EU shippings will be delivered directly to your private address. Delivery in non-EU countries will be delivered with national freight. An automatic tracking no. is not sent to you. If you wish to receive your tracking no. per e-mail, you are welcome to e-mail us at info@kontainercopenhagen.dk

 

DELIVERY TIME

Delivery in Denmark usually happens within 2-5 work days after we have sent you the order confirmation. In EU delivery time is between 4-7 work days depending on the destination. Worldwide normally between 7-21 days. Longer delivery time can occur if the item is not in stock. In this case you will be notified directly by e-mail.

The delivery time indicated applies to orders placed before 15:00 on work days. After that time the order will be shipped the following work day. When you receive the order, you are required to examine that the delivered product corresponds to your order and that the product is not damaged or altered in any way.

In case of force majeure, such as weather conditions out of our control, KONTAINER COPENHAGEN cannot guarantee delivery on time. If your delivery is delayed more than 14 days, you are entitled to cancel the order. The amount already paid will be refunded within 7 days to your credit card used. Cancellations shall be made in writing and sent to info@kontainercopenhagen.dk

If you have any questions, please do not hesitate to contact us.

 

RETURNS

When shopping with us, you are always entitled to 30 days cancellation policy (even though Danish Law only requires 14 days). This means that if you are not happy with your product, you can return the product within 30 days and receive full refund (shipping costs, if any, will be deducted). Please, note that the product must be in same condition as received.

In case of multiple products that are ordered in one order, but delivered separately, the return period will expire after the last received product.

If you wish to return your order, you can within Denmark free of charge return the product. Follow the instructions and fill out a free GLS return label right here.

When returning the product be sure that the product is packed safely and in the original packaging including dustbag, paper stuffing, hangtag, etc.. It is very important that the product is in unused condition. You have the responsibility for the package until we receive it. We therefore recommend that you ship the package with a tracking number.

Return of the goods must be made to the following address:

KONTAINER COPENHAGEN APS
c/o Camilla Askou Hvingelby
Nyboesgade 21, 3.tv
7100 Vejle
Denmark

 

​REFUNDS

Once we have received your returned order, we will refund you the full amount. Refunds will be made within 7 days after the return. The amount will be transferred to the same credit card that was used when purchasing the product. Please, note that it may take some time before the funds are available in your account depending on your bank and the type of payment used.

You will receive an e-mail when the refund is completed.

 

​CHANGE OR CANCELLATION OF ORDER

​If you want to change or cancel your order before delivery has occurred, you should immediately notify us by e-mail to info@kontainercopenhagen.dk. If we have already sent you the message, that your order is on the way, you will not be able to change or cancel the order. However, you are always entitled to make used of the 30 days cancellation period.

 

COMPLAINTS

All items purchased on kontainercopenhagen.dk is covered by Danish Law in which you have 2 years warranty if the product purchased is defective or faulty on delivery. Complaints must be made within a reasonable time after the defect of the product is discovered.

In such case please contact us via e-mail along with a brief description of the defect, your name, address, e-mail and phone. We will then assess whether your complaint can be justified. If your complaint can be justified, you are entitled to have the product repaired, replaced, price reduced or refunded.

You will be notified of this by e-mail. Please, note that the deficiencies are determined by reasonable standards such as normal wear and tear as well as improper use. Likewise lack of maintenance means that the product is not covered by errors and omissions. If the deficiency is entitled, we will refund you for reasonable transportation costs when returning the product. Please, remember to send the package securely, e.g. in a cardboard box, and ship with a tracking no., since you are responsible for the product until we receive it.

Please, note that we do not receive packages sent by collect of delivery (COD) or the like.